1. Acceptance of Terms
By accessing or using the Doctor Hearing website (the “Website”), you agree to these Terms & Conditions (the “Terms”). If you do not agree, do not use the Website.
2. About Doctor Hearing
Doctor Hearing provides hearing healthcare information and in-clinic services, including hearing evaluations, hearing aid sales, fittings, programming, maintenance, repairs, and related support (collectively, “Services”).
3. Medical Disclaimer (No Emergency Use)
Information on the Website is for general educational purposes only and is not medical advice.
The Website does not create a provider–patient relationship by itself.
Do not use the Website for emergencies. If you believe you have a medical emergency, call 911 immediately.
Always seek the advice of a qualified hearing healthcare professional regarding any medical questions.
4. Eligibility
You must be at least 18 years old to purchase products or book Services through the Website, unless a parent/guardian completes the transaction on your behalf.
5. Appointments, Evaluations, and Results
Appointment availability is not guaranteed and may change.
Hearing test results and recommendations may vary based on medical history, testing conditions, device selection, and follow-up compliance.
You are responsible for providing accurate information and promptly updating Doctor Hearing if your condition changes.
6. Hearing Aid Purchases, Fittings, and Maintenance
6.1 Product Information
We may describe hearing aids, accessories, warranties, and pricing on the Website. We try to keep information accurate, but we do not guarantee that descriptions, pricing, or availability are error-free.
6.2 Professional Fitting and Follow-Up
Optimal performance typically requires professional fitting, programming, and follow-up visits. You agree to attend recommended follow-ups and to use devices as instructed.
6.3 Care, Use, and Limitations
You are responsible for proper care, cleaning, storage, and use of hearing aids and accessories. Damage caused by misuse, accidents, unauthorized repairs, or failure to follow instructions may not be covered by warranties.
6.4 Repairs and Third-Party Services
Some repairs or components may be handled by manufacturers or third parties. Turnaround times are estimates and not guaranteed.
7. Payments, Insurance, and Financing
Prices are shown in the currency displayed on the Website and may exclude taxes or additional fees unless stated.
Insurance coverage varies by plan. Any estimates are not guarantees of payment.
If financing is offered, it may be provided by third-party lenders and subject to their terms and approval.
8. Returns, Exchanges, and Trial Periods
Return, exchange, and trial policies (including any restocking fees) are provided at checkout, in your invoice, or in a separate written policy. Where required by law, Doctor Hearing will honor applicable return or trial rights.
9. User Accounts and Communications
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
By providing your phone number or email, you consent to receive communications related to your appointments, purchases, and service updates. Marketing communications (if any) will include an opt-out method.
10. Privacy
Your use of the Website is also subject to our Privacy Policy.
If Doctor Hearing collects health information in connection with clinical Services, certain information may be protected under applicable healthcare privacy laws (including HIPAA, where applicable).
11. Intellectual Property
The Website and its content (text, graphics, logos, images, videos, and software) are owned by Doctor Hearing or its licensors and are protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works without prior written permission, except as allowed by law.
12. Acceptable Use
You agree not to:
13. Third-Party Links
The Website may contain links to third-party websites. Doctor Hearing is not responsible for third-party content, policies, or practices.
14. Disclaimers
THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCTOR HEARING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCTOR HEARING WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE WEBSITE OR SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCTOR HEARING’S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO DOCTOR HEARING FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, OR $100 IF NO PAYMENT WAS MADE.
16. Indemnification
You agree to indemnify and hold harmless Doctor Hearing and its owners, clinicians, employees, contractors, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Website, violation of these Terms, or violation of any rights of another.
17. Changes to the Website or Terms
We may update theWebsite and these Terms from time to time. Changes are effective when posted. Your continued use of the Website after changes means you accept the updated Terms.
18. Governing Law and Venue (Virginia)
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law rules.
Any dispute arising from these Terms, the Website, or the Services will be brought in the state or federal courts located in Virginia, and you consent to the personal jurisdiction of those courts, unless applicable law requires otherwise.
19. Contact Us
Please contact us using the information below:
Doctor Hearing Services
5504 Blacklick Road
Springfield, Virginia 22151
Phone: (703) 941-9552
Fax: (703) 642-1422
For privacy questions or requests, contact us at info@drhearingservices.com.
